Terms of Service
Agreement between User and www.ocaiden.com
Welcome to https://ocaiden.com. The https://ocaiden.com website (the “Site”) is
comprised of various web pages operated by O’Caiden, LLC. https://ocaiden.com is
offered to you conditioned on your acceptance without modification of the terms, conditions, and
notices contained herein (the “Terms”). Your use of https://ocaiden.com constitutes your
agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your
reference.
https://ocaiden.com is an E-Commerce Site.
Selling newborn essential clothing sets: including blankets, car-seat covers, knot gowns, top knot
hats, mittens, bodysuits, onesies, and headbands.
Privacy
Your use of https://ocaiden.com is subject to O’Caiden, LLC’s Privacy Policy. Please
review our Privacy Policy, which also governs the Site and informs users of our data collection
practices.
Electronic Communications
Visiting https://ocaiden.com or sending emails to O’Caiden, LLC constitutes electronic
communications. You consent to receive electronic communications and you agree that all
agreements, notices, disclosures, and other communications that we provide to you electronically,
via email, and on the Site, satisfy any legal requirement that such communications be in writing.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password. You may not assign or otherwise transfer
your account to any other person or entity. You acknowledge that O’Caiden, LLC is not
responsible for third-party access to your account that results from theft or misappropriation of
your account. O’Caiden, LLC and its associates reserve the right to refuse or cancel service,
terminate accounts, or remove or edit content at our sole discretion.
Children Under Thirteen
O’Caiden, LLC does not knowingly collect, either online or offline, personal information from
persons under the age of thirteen. If you are under 18, you may use https://ocaiden.com only
with the permission of a parent or guardian.
Cancellation/Refund Policy
Exchange + Return Policy
We are more than happy to help you with your return/exchange. Our refund and returns policy last
30 days for full refunds and 60 days for an exchange or store credit. If 30 days have passed since
your purchase, we can’t offer you a full refund.
To be eligible for a full return, your items must be unused, unwashed, in their original packaging,
and in the same condition that you received it.
Additional non-returnable items:
• Gift cards
• Downloadable software products
Refunds
Customers are responsible for return shipping charges except in the case of a manufacturing defect
or a shipment error on our part. Please email support@ocaiden.com to set up a return. Once your
return is received and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at support@ocaiden.com.
Shipping returns
To return your product, please email support@ocaiden.com to set up a return.
Customers are responsible for paying their own shipping costs for returning items, except in the
case of a manufacturing defect or a shipment error on our part. If you receive a refund, the cost of
return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may
vary.
When returning items, please consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.
Manufacturing Defects
O’Caiden prides itself on providing high-quality products, exercising a relentless focus on the
details of all our products, and making sure they conform to the highest quality standards in the
industry. However, there are very rare cases where a faulty product makes it past quality control
on our end.
If a product has a manufacturing defect, we will allow 45 days from the date of purchase. If you
experience any quality issues outside of normal wear and tear, please email your order number and a
picture of the defective item to support@ocaiden.com.
Areas not covered by our warranty:
Normal wear and tear (pilling, wear holes, snags on the fabric)
Shrinkage
Accidental damage resulting from customer use
Stains from customer use, including improper washing or use
Areas that are covered by our warranty include:
Buttons
Button Holes
Sewn seams and stitching
Need help?
Contact us at support@ocaiden.com for questions related to refunds and returns.
Links to Third Party Sites/Third Party Services
https://ocaiden.com may contain links to other websites (“Linked Sites”). The Linked Sites
are not under the control of O’Caiden, LLC, and O’Caiden, LLC is not responsible for the
contents of any Linked Site, including without limitation any link contained in a Linked Site, or any
changes or updates to a Linked Site. O’Caiden, LLC is providing these links to you only as a
convenience, and the inclusion of any link does not imply endorsement by O’Caiden, LLC of the
site or any association with its operators.
Certain services made available via https://ocaiden.com are delivered by third-party sites and
organizations. By using any product, service, or functionality originating from the
https://ocaiden.com domain, you hereby acknowledge and consent that O’Caiden, LLC may share such
information and data with any third party with whom O’Caiden, LLC has a contractual
relationship to provide the requested product, service, or functionality on behalf of
https://ocaiden.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use
https://ocaiden.com strictly in accordance with these terms of use. As a condition of your use
of the Site, you warrant to O’Caiden, LLC that you will not use the Site for any purpose that is
unlawful or prohibited by these Terms. You may not use the Site in any manner which could
damage, disable, overburden, or impair the Site or interfere with any other party’s use and
enjoyment of the Site. You may not obtain or attempt to obtain any materials or information
through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the
compilation thereof, and any software used on the Site, is the property of O’Caiden, LLC or its
suppliers and protected by copyright and other laws that protect intellectual property and
proprietary rights. You agree to observe and abide by all copyright and other proprietary notices,
legends, or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create
derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.
O’Caiden, LLC content is not for resale. Your use of the Site does not entitle you to make any
unauthorized use of any protected content, and in particular, you will not delete or alter any
proprietary rights or attribution notices in any content. You will use protected content solely for
your personal use and will make no other use of the content without the express written
permission of O’Caiden, LLC and the copyright owner. You agree that you do not acquire any
ownership rights in any protected content. We do not grant you any licenses, express or implied,
to the intellectual property of O’Caiden, LLC or our licensors except as expressly authorized by
these Terms.
International Users
The Service is controlled, operated, and administered by O’Caiden, LLC from our offices within
the USA. If you access the Service from a location outside the USA, you are responsible for
compliance with all local laws. You agree that you will not use the O’Caiden, LLC Content
accessed through https://ocaiden.com in any country or in any manner prohibited by any
applicable laws, restrictions, or regulations.
Indemnification
You agree to indemnify, defend and hold harmless O’Caiden, LLC, its officers, directors,
employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including
reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or
services, any user postings made by you, your violation of any terms of this Agreement, or your
violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations.
O’Caiden, LLC reserves the right, at its own cost, to assume the exclusive defense and control of
any matter otherwise subject to indemnification by you, in which event you will fully cooperate with
O’Caiden, LLC in asserting any available defenses.
Arbitration
In the event, the parties are not able to resolve any dispute between them arising out of or
concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or
otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved
only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single
neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration
service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s
award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the
event that any legal or equitable action, proceeding or arbitration arises out of or concerns these
Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable
attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and
Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or
indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree
that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The
entire dispute, including the scope and enforceability of this arbitration provision, shall be
determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms
and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class
arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE
THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S
INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH
AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE
OTHER. Further, unless both you and O’Caiden, LLC agree otherwise, the arbitrator may not
consolidate more than one person’s claims, and may not otherwise preside over any form of a
representative or class proceeding.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR
AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR
TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION HEREIN. O’CAIDEN, LLC AND/OR ITS SUPPLIERS MAY MAKE
IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
O’CAIDEN, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT
THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY
OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED
GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS
IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. O’CAIDEN, LLC
AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS
WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND
RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND
NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL O’CAIDEN, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT,
INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR
ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY
OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR
FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE,
PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE,
OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON
CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF
O’CAIDEN, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE
POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF
THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO
DISCONTINUE USING THE SITE.
Termination/Access Restriction
O’Caiden, LLC reserves the right, in its sole discretion, to terminate your access to the Site and
the related services or any portion thereof at any time, without notice. To the maximum extent
permitted by law, this agreement is governed by the laws of the State of Georgia and you hereby
consent to the exclusive jurisdiction and venue of courts in Georgia in all disputes arising out of or
relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give
effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between
you and O’Caiden, LLC as a result of this agreement or use of the Site. O’Caiden, LLC’s
performance of this agreement is subject to existing laws and legal processes, and nothing contained
in this agreement is in derogation of O’Caiden, LLC’s right to comply with governmental, court, and
law enforcement requests or requirements relating to your use of the Site or information provided
to or gathered by O’Caiden, LLC with respect to such use. If any part of this agreement is
determined to be invalid or unenforceable pursuant to applicable law including, but not limited to,
the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable
provision will be deemed superseded by a valid, enforceable provision that most closely matches
the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user
and O’Caiden, LLC with respect to the Site and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral or written, between the user and
O’Caiden, LLC with respect to the Site. A printed version of this agreement and of any notice
given in electronic form shall be admissible in judicial or administrative proceedings based upon or
relating to this agreement to the same extent and subject to the same conditions as other business
documents and records originally generated and maintained in printed form. It is the expressed wish
of the parties that this agreement and all related documents be written in English.
Changes to Terms
O’Caiden, LLC reserves the right, in its sole discretion, to change the Terms under which
https://ocaiden.com is offered. The most current version of the Terms will supersede all
previous versions. O’Caiden, LLC encourages you to periodically review the Terms to stay
informed of our updates.
Contact Us
O’Caiden, LLC welcomes your questions or comments regarding the Terms:
O’Caiden, LLC
3482 Keith Bridge Rd, Ste 173
Cumming, Georgia 30041
Email Address:
info@ocaiden.com
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Effective as of August 18, 2022